Refund Policy
IR Media offers a refund policy to ensure customer satisfaction. You may be eligible for a refund if you meet the following criteria:
Content Purchases
If you have purchased content on IR Media, you can request a refund within 30 days of the original purchase date.
Refunds will be considered under the following circumstances:
- The content does not meet your expectations in terms of quality or relevance.
- The content is significantly different from the description provided on the platform.
- Technical issues prevent you from accessing or using the content.
Please note that refund requests based on personal circumstances or changes in your learning preferences may not be eligible for a refund.
Refund Process
To request a refund, please follow these steps:
- Submit a refund request by contacting our Support Team within 30 days of the original purchase date.
- Provide details about the content and reasons for the refund.
- Our team will review your request and assess its eligibility based on the refund criteria mentioned above.
- We will notify you of the decision regarding your refund request. If approved, we will provide instructions on the refund process.
- Refunds may be issued as a refund credit or returned to your original payment method, at our discretion.
Refund Denials
IR Media reserves the right to deny refund requests in the following circumstances:
- Abuse of the refund policy, such as excessive refund requests
- Violation of our Terms of Use or content and behavior rules.
- Suspected fraudulent activity or misuse of the platform.
Changes to the Refund Policy
IR Media may modify the refund policy at its discretion. Any changes or updates will be communicated on our platform. By continuing to use the IR Media platform after any modifications to the refund policy, you acknowledge and accept the updated policy.
If you have any questions or need further assistance regarding our
refund policy, please contact our Support Team.
